Supervisor - Valet

About the role

The role of Valet Supervisor at Propark involves leading and motivating staff to ensure a positive customer service environment. Key responsibilities include assisting with training, scheduling, and evaluating staff, responding to customer inquiries and complaints, and assisting with the maintenance and cataloging of equipment and supplies.

Responsibilities

• Help motivate and lead staff in promoting teamwork and a customer service environment.
• Respond to customer inquiries and complaints and assist with completing accident/incident reports.
• Aid in the training, scheduling, and evaluation of staff.
• Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
• Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
• Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
• Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
• Perform valet, attendant, or cashier duties as needed.

Requirements

• Must have a valid driver's license for at least 2 years.
• Experience with manual (standard, stick-shift) transmission is required.
• At least 18 years old.
• Energetic, outgoing, and able to stand, run, and carry items up to 50 lbs.
• Excellent written and verbal communication skills.
• One year of related parking and/or customer service experience.
• Experience in customer service or the hospitality industry.
• Self-sufficient, resourceful, collaborative, and decisive.
• Flexible schedule, capable of working weekends and holidays.

Qualifications

• At least one year of related parking and/or customer service experience.
• One year of experience in customer service or the hospitality industry.
• Ability to communicate effectively in both written and spoken language.
• Ability to work in a fast-paced environment and resolve customer issues positively.
• Ability to perform tasks requiring lifting up to 50 lbs.
• Ability to work weekends and holidays.

Skills

• Customer service skills.
• Leadership and motivational skills.
• Communication skills.
• Problem-solving skills.
• Organizational skills.
• Physical stamina and strength.

Benefits

• Free parking while on shift at your assigned Propark location.
• Paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday).
• Extra day off on your birthday for full-time employees.
• Paid vacation.
• Medical, HSA, FSA, dental, vision, and 6 supplemental insurances.
• Commuter benefits, pet insurance, and 401k.
• Free and confidential employee assistance program (EAP).
• Seven (7) paid holidays.

Pay

Pay rate: $18.00 - $20.00 per hour plus cash tips.

Schedule

Shifts available: AM, PM, Weekends, and Overnight.

Company Information

The Company promotes from within and offers a range of benefits including medical, HSA, FSA, dental, vision, and 6 supplemental insurances. Propark is an Equal Opportunity Employer and participates in E-Verify.