Supervisor, Patient Cash Posting

Responsibilities

• Monitor suspense accounts and ensure they are cleared promptly.
• Approve refunds and transfers for payments that cannot be posted to prevent them from being stuck in suspense or clearing accounts.
• Implement conversions of entities to UPMC banking, billing, and posting processes.
• Oversee the management of staff, including processing biweekly payroll, training staff on how to post data, balancing and releasing each batch of data, overseeing audits of staff to ensure productivity and goals are met.
• Request equipment and security for new staff. Monitor their work frequently in the first six months.
• Complete performance reviews in a timely manner and give ongoing constructive feedback.
• Interview and hire new staff and educate on billing procedures to ensure an understanding of the revenue cycle processes. Establish productivity and accuracy goals, and revise in light of changing circumstances.
• Perform required SOX testing and determine whether any control weaknesses exist. If so, develop a remediation plan.
• Recommend interdepartmental and department policies and procedures on operations.
• Ensure that files and documents are imaged accurately, and balanced (data vs images) daily.
• Ensure that cash documentation is filed neatly and destroyed according to schedule.
• Ensure that payments received by a UPMC entity on behalf of another entity (another hospital or physician practice) are transferred to the other entity within seven days of receipt.
• Reconcile remits, provide documentation to the entities so that they can update patient accounts, and ensure that the transfer is given to the cash accounting group to journalize.
• Ensure that the cash processors reconcile posting, both for manually posted batches and automated batches, cash deposited into the bank to cash posted to the billing systems, accounting for all cash.
• Ensure that the cash processors post cash to the billing systems (manually or electronically) in a timely and accurate manner within two (2) business days of receipt of deposit data and remittance data.
• Rejected payments must be posted in a timely manner.
• Identify patterns and work with the billing staff to isolate and resolve errors caused by UPMC.
• Promptly initiate inquiries if funds or files are not received on schedule.
• Ensure the schedule of expected data/deposits is up to date.

Requirements

• A high school diploma or GED with six years of experience including progressive leadership experience.
• In-depth knowledge of healthcare billing, receivables processes, and banking.
• Experience with change control processes; document changes, test, train staff, and implement.
• Familiarity with imaging and scanning: procedures, controls, documentation.
• Bachelor’s degree in IS or accounting preferred.
• Understanding of cash accounting.
• Licensure, Certifications, and Clearances: Act 34.