Supervisor, Patient Access Services (evenings)

Supervises personnel responsible for the daily operations of Hospital access services departments/programs. Coordinates efforts among clinical personnel, case managers, administrative, and support staff as needed.

Responsibilities

• Promotes Patient Access Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives.
• Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable.
• Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
• Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times.
• Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed.
• Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates.
• Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service.
• Monitors the inpatient and outpatient registrations for quality assurance.
• Responds to concerns of patients, families, physicians, and staff.
• Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
• Performs related duties as required.

Requirements

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership/management experience.
• Leadership skills to oversee a team of 15 team members in an Emergency Room setting.
• Must be able to communicate effectively, have accountability, and be comfortable with difficult conversations.
• Must be a team player.

Schedule

• Onsite Tuesday-Saturday, 3pm-11pm.
• Flexible to work 3pm-11pm, 4pm-12am, and 5pm-1am.

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).