Supervisor-Patient Access - Ephrata - Evenings

About the Role

Supervises the day-to-day operations of an assigned Patient Access department, ensuring workflows align with organizational policy and staff performance meets standards.

Responsibilities

• Oversees day-to-day functions, staff scheduling, and problem resolution to ensure department efficiency.
• Ensures accurate financial and demographic information is obtained and properly recorded.
• Coordinates with medical, clinical, and administrative staff to manage patient arrival, registration, and pre-service compliance with third-party payers and regulations.
• Supervises Patient Access department responsibilities, including policy development, process improvement, and quality assessments.
• Monitors safety, environmental, and infection control standards.
• Promotes staff engagement and recognizes employee accomplishments.
• Investigates and resolves patient and department concerns, including audits of SRS/CRS reports.
• Oversees department reporting and resolves errors, exceptions, and unreconciled items promptly.
• Plans, conducts, and supervises assigned projects.
• Selects, trains, orients, and evaluates staff performance on a monthly, quarterly, and annual basis.
• Prepares work schedules, provides training and continuing education, and recommends personnel actions.
• Enhances professional growth through educational programs, literature, and workshops.
• Attends required meetings and promotes fiscal responsibility through innovation.
• Delivers outstanding service to all customers and fosters teamwork.

Requirements

• High School Diploma or GED required.
• 2 years of supervisory experience.
• Excellent communication, interpersonal, supervisory, and computer skills.

Benefits

• Comprehensive health benefits.
• Flexible spending and health savings accounts.
• Retirement savings plan.
• Paid time off (PTO).
• Short-term disability.
• Education assistance.
• Financial education and support, including DailyPay.
• Wellness and wellbeing programs.
• Caregiver support via Wellthy.
• Childcare referral service via Wellthy.

Schedule

Full Time, Evenings, Monday–Friday, primarily 2p–10p. Hours may vary based on department needs.