Supervisor-Patient Access - Ephrata - Days

Supervises the day-to-day operations of an assigned Patient Access department, ensuring workflows align with organizational policy and staff performance meets standards.

Responsibilities

• Ensures department functions run efficiently by overseeing day-to-day operations, scheduling staff, and resolving problems.
• Verifies accurate financial and demographic information is obtained and properly entered into records.
• Coordinates with medical, clinical, and administrative staff to ensure patient arrival, registration, and pre-service responsibilities comply with third-party payers and regulations.
• Supervises Patient Access department responsibilities, including policy development, process improvement, and quality assessments.
• Develops, revises, and maintains area-specific policies and procedures; monitors goals, objectives, and safety standards.
• Promotes employee engagement and recognizes staff accomplishments.
• Investigates and follows up on SRS/CRS reports, patient concerns, and department issues, conducting audits as needed.
• Oversees reporting processes and resolves errors, exceptions, and unreconciled items promptly.
• Plans, conducts, and supervises assigned projects.
• Selects, trains, orients, assigns, and evaluates staff; prepares work schedules and recommends personnel actions.
• Enhances professional growth through educational programs, literature, and workshops.
• Attends required meetings and provides outstanding service to all customers while practicing fiscal responsibility.

Requirements

• High School Diploma or GED required.
• 2 years of supervisory experience.
• Excellent communication, interpersonal, supervisory, and computer skills.

Benefits

• Comprehensive health benefits.
• Flexible spending and health savings accounts.
• Retirement savings plan.
• Paid time off (PTO).
• Short-term disability.
• Education assistance.
• Financial education and support, including DailyPay.
• Wellness and wellbeing programs.
• Caregiver support via Wellthy.
• Childcare referral service via Wellthy.

Schedule

Full Time, Days, 8:00 AM – 4:30 PM, Monday – Friday.