Patient Access Assistant I - Ephrata Neurology - Days

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Affords assistance with service recovery.

Qualifications

• Minimum Education: High School Diploma or GED
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
• Work Experience: Less than 1 year 3 - 6 months front desk or physician office experience Required
• Required and Introduction to Medical terminology within 180 days Required
• Required and Insurance and Compliance Training within 1 year Required
• Knowledge, Skills, And Abilities: Excellent communication and interpersonal skills. Knowledge of medical office operations to include reception, billing and insurance and general office skills. Computer skills.

About the role

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retail savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy

Pay

Commensurate with experience

Schedule

Monday-Friday dayshift with evening and weekend rotation

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retail savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy