Supervisor (part-time) - Perry Ellis

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries, owns and licenses nationally and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Perry Ellis is a clothing company specializing in menswear, featuring tailored apparel, casual wear, and accessories. The brand’s passion and optimism for living life to the fullest is instilled in its culture, history, and products.

About the role

The Supervisor Key Holder supports the Store Manager in all operations and sales management functions to ensure the retail store runs efficiently. This role focuses on helping the sales team meet goals for efficiency and customer satisfaction while maintaining store standards.

Responsibilities

• Customer Experience
  • Serve as a role model, ensuring customers remain the top priority and respond to all customer needs.
  • Achieve excellent scores on secret shopper reports.
  • Maintain a visually distinctive store appearance that is impeccably clean.
  • Demonstrate awareness of store sales plans, results, and individual contributions to business outcomes.
  • Promote merchandise, demonstrate product knowledge, and assist customers with requests.
  • Align store strategy execution with corporate and district initiatives.
  • Understand reports, analyze business trends, and identify inventory opportunities.
• Operational Responsibilities
  • Prioritize workflow through effective planning and time management.
  • Support appropriate staffing levels based on business trends and payroll guidelines.
  • Understand and comply with all company policies, procedures, and operations.
  • Assist the Store Manager in maintaining the physical appearance and cleanliness of the store.
  • Demonstrate strong written and verbal communication skills.
  • Report all loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
  • Support the supervision and motivation of staff members.
• Visual, Brand, and Product Management
  • Participate in and support the execution of pricing strategies to achieve gross margin goals.
  • Support merchandise setup according to visual guidelines.
  • Communicate store inventory opportunities to the Store Manager.
  • Support replenishment of merchandise on the selling floor as needed.
• People Responsibilities
  • Adhere to Human Resources standards and general practices.
  • Hold teams accountable for results and communicate opportunities to Store Managers.
  • Manage conflict effectively.
  • Empower and involve the team in the decision-making process while guiding the process.
  • Be receptive to feedback and foster dialogue around solutions.
  • Maintain confidentiality and meet personal commitments.

Requirements

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Flexible availability; reliable transportation.
• Strong verbal and written communication skills.
• Strong interpersonal communication and customer service skills.
• Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
• Ability to move and/or lift up to 25 pounds.
• High school degree.

Benefits

• Employee discount.
• Accumulated personal/sick time off.
• 401(k) plan.
• Monthly sales incentives.
• Clothing allowance.
• Holiday pay.