Supervisor (part-time) - Perry Ellis

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries, owns and licenses nationally and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

About the Role

The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. They ensure the sales team meets its goals of efficiency and customer satisfaction, supports store replenishment, executes marketing and promotional changes, and assists in training sales associates.

Responsibilities

• Customer Experience
  • Function as a role model at all times, ensuring customers remain the top priority.
  • Respond to all customer needs and achieve excellent scores on secret shopper reports.
  • Ensure the store is visually distinctive and appearance impeccably maintained.
  • Demonstrate awareness of store sales plans and individual contribution to business results.
  • Promote merchandise, demonstrate product knowledge, and assist customers with requests.
  • Share vision and execute store strategy in alignment with corporate and district initiatives.
  • Understand reports, analyze business trends, and identify inventory opportunities.
• Operational Responsibilities
  • Prioritize workflow through successful planning and time management.
  • Support appropriate staffing levels based on business trends and payroll guidelines.
  • Understand and comply with all company policies, procedures, and operations.
  • Support the Store Manager in maintaining the physical appearance and cleanliness of the store.
  • Demonstrate effective written and verbal communication skills.
  • Communicate all loss prevention occurrences to the Store Manager, District Manager, and Loss Prevention Manager.
  • Support the supervision and motivation of staff members.
• Visual, Brand, and Product Management
  • Participate in and support execution of all pricing strategies to achieve gross margin.
  • Support the execution of merchandise set up according to visual guidelines.
  • Communicate store inventory opportunities to the Store Manager.
  • Support replenishment of merchandise on the selling floor as needed.
• People Responsibilities
  • Adhere to Human Resources standards following general practices.
  • Hold teams accountable for achieving results and communicate opportunities to Store Managers.
  • Manage conflict, empower, and involve the team in the decision-making process.
  • Be receptive to feedback and foster dialogue around solutions.
  • Maintain confidentiality and meet own commitments.

Requirements

• Energetic and positive attitude.
• 1-2 years of retail experience.
• Flexible availability; reliable transportation.
• Strong verbal and written skills.
• Strong interpersonal communication and customer service skills.
• Customer service-oriented (outgoing, friendly, and personable with a positive attitude).
• Must be able to move and/or lift up to 25 pounds.
• High school degree.

Benefits

• Employee discount.
• Accumulated personal/sick time off.
• 401(k) plan.
• Monthly sales incentives.
• Clothing allowance.
• Holiday pay.