Supervisor, Operations

Essential Functions (E) and Responsibilities

• Direct oversight and responsibility for employee activities and donor service within their assigned area(s).
• Ensure staff are trained and competent to perform job duties in accordance with the SOP’s and regulatory requirements.
• Makes necessary adjustments to donor flow through the Center to ensure donors are moving through the center at the expected pace and meet expected donor time in center goals.
• Performs lookbacks, audits, data tracking, and process flow evaluation.
• Works directly with QA to monitor errors, develop, and implement corrective actions, and ensures the Center meets regulatory, cGMP, and customer requirements at all times.
• Maintains staff performance against existing standards and provides immediate correction to staff as needed.
• Maintains competence with all position required tasks.
• Manages donor floor production task schedules on a proactive basis.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all service issues and delays.
• Provides input into staff annual evaluations.
• Maintains an example of excellent work ethic and instills good work ethics in staff.

Minimum Qualifications

• Education Requirements: High school diploma or equivalent required.
• Experience Requirements: Entry level management position, minimal experience is required.

Benefits

• 401K plan with employer match and immediate vesting
• Medical, Vision, Life and Dental Insurance
• Pet Insurance
• Company paid STD and LTD
• Company Paid Holidays
• 3 Weeks’ Paid Time Off (within the first year)
• Tuition Assistance (after the first year)