Supervisor, Operations

Responsibilities

• Accountable for the lifecycle of financial deliverables from project start, job code creation, SOW generation, working media determination, changes of work, incremental funds, client accruals, invoicing, ad hoc reporting
• Monthly invoicing and client mandated financial documentation, including, but not limited to: client accruals, reconciliation requests (per client MSA), client-tracking software
• Expert at creating, relaying and abiding Client best practices in regard to scoping, invoicing, and financial tracking. Owns the revision or enhancement of those processes.
• Day-to-day point of contact for key client deliverables
• Accountable for the completion and accuracy of the financial deliverables calendar for internal and client deliverables
• Responsible that internal team is kept apprised of status on all jobs by issuing timely and accurate documentation and correspondence:
• Drafts and updates billing calendars
• Organizes financial deliverables
• Routes materials for internal review/approval, as needed
• Gathers data
• Sends updates/notes/reminders to team
• Scoping
• Development of working media statements of work
• Development of all fee statements of work, including intercompany
• Can read and interpret Master Service Agreements (MSAs)
• Implements rollout of new systems and processes across client

Qualifications

• Minimum of 3+ years in operations or project management in a media agency setting
• 0 - 1+ year management experience (previous intern management experience is applicable)
• 2+ years budget management experience + operational tools and/or reporting
• Optional: HCP/Pharma media experience (background can include planning or investment)