Manager, Operations

Essential Duties And Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.
• Manages warehouse operations supervisors & support staff.

Customer Management

• Manages high level customer service standards for all functions.
• Affirms that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Captures management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
• Audits warehouse for compliance with safety, security, and quality principles and rules.
• Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Skills & Abilities

• Education & Experience: Must have a high school diploma or general education degree (GED). Bachelor’s degree is preferred. 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Work, and Power Point).
• Language Skills: English (reading, writing, verbal).
• Other: Strong attention to detail accuracy and accomplish job task in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

CORE COMPETENCIES

• Leader Of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving
• Independent Contributor: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving

PHYSICAL DEMANDS

• Occasionally Handling/Fingering, Sitting Frequently, Bending Constantly, Walking and Standing, Ability to Lift/Carry and Push/Pull 21-50 pounds, Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.