Supervisor, Operations

Job Duties

• Ensure compliance with all relevant laws, rules, and regulations.
• Manage logistics team to route orders efficiently and meet productivity and cost goals.
• Oversee inventory management and place purchase orders according to company protocols.
• Address service concerns and identify trends to improve patient services.
• Work with leadership to resolve issues and enhance the patient experience.
• Conduct root cause analysis and implement improvements for operational issues.
• Communicate with physicians and referral sources regarding patient conditions.
• Coordinate with regional and departmental leadership to align with organizational goals.
• Assist with resolving equipment problems and performing maintenance tasks.
• Assume on-call responsibilities during non-business hours.
• Maintain confidentiality and adhere to HIPAA guidelines.
• Select, hire, train, and provide feedback to staff.
• Plan, monitor, and appraise department performance; coach and counsel employees.
• Create and enforce systems, policies, procedures, and productivity standards.

Competencies, Skills and Abilities

• Strong ability to manage in a multi-site environment.
• Independent thinking and decision-making skills.
• Analytical and problem-solving abilities with attention to detail.
• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to prioritize and manage multiple projects.
• Solid aptitude for learning new technologies and understanding system interactions.

Minimum Job Qualifications

• A minimum of an associate degree from an accredited college, with a bachelor’s degree preferred.
• Five (5) years of experience in HME leadership.
• Relevant experience in health care, insurance customer services, claims, and billing.
• A valid and unrestricted driver’s license in the state of residence.