Supervisor of Postal Services

About the role

Embry-Riddle Aeronautical University is seeking a Supervisor of Postal Services to oversee the daily operations of the University’s Mail Center and ensure reliable, efficient mail and shipping services for campus departments, students, and local affiliates. This role provides hands-on leadership, staff and student supervision, customer service, and operational support while ensuring compliance with USPS regulations and University policies and procedures.

Responsibilities

• Oversee daily incoming and outgoing mail, package, and shipping operations for the University.
• Supervise, train, schedule, coach, and support Mail Center staff and student assistants.
• Coordinate USPS, UPS, FedEx, and other shipping services, including package processing and carrier pickups.
• Oversee USPS Contract Postal Unit (CPU) customer service, including postage and supply sales and payment processing.
• Coordinate the pickup, receiving, sorting, staging, delivery, forwarding, and return of mail and packages.
• Oversee student mailboxes, maintain related records, and coordinate mail forwarding services.
• Provide campus courier coverage and coordinate delivery schedules across campus.
• Monitor postage funds, shipping transactions, invoices, cross-charges, and related departmental records.
• Track incoming and outgoing mail and package volumes for reporting and statistical purposes.
• Ensure compliance with USPS requirements, University policies, procedures, and applicable regulations.
• Monitor the safe operation, maintenance, and proper use of Mail Center equipment and vehicles.
• Assist with departmental budgeting, strategic planning, purchasing, and office supply needs.
• Provide customer assistance and resolve mail, package, and delivery-related questions or issues.
• Support the overall day-to-day operations of the Mail Center and serve as a backup liaison to the USPS.

About Us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries. Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow. Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aer