Supervisor - Mail Operations

About the role

Responsible for the management of mailroom personnel and day-to-day operations, to ensure the operations are run effectively to ServiceSource and client's expectations. Provide exceptional customer service and achieve high customer satisfaction by delivering services in a professional, courteous, and timely manner.

Responsibilities

• Manage, supervise personnel and accurately meet contract performance requirements for contracted mail functions like the Mail Rooms and Mail Containment Facility.
• Achieve and maintain high levels of customer satisfaction.
• Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees.
• Create and submit reports on performance.
• Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines, and performance standards are met.
• Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed.
• Evaluate work performance of subordinates; train; and give advice, counsel, or instruction to employees on both work and administrative matters.
• Interview candidates for positions in the unit; recommend appointment, promotion, or reassignments.
• Ensure compliance with SSI guidelines and directives.
• Identify employee developmental and training needs; provide or arrange for needed development and training.
• Develop safety and job skills training materials and train personnel.
• Ensure and enforce compliance with all SSI and Government security, quality control, safety/PPE, training requirements; and COVID-19 mitigation efforts.
• Provide workers proper equipment and resources to ensure operations run smoothly and safely.
• Evaluate and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager.
• Implement solutions as a Mail and Freight subject matter expert.
• Communicate in person, in writing, and verbally with other managers and supervisors, contracting office representatives, other government customers.

Qualifications

• High School Diploma or state certified equivalent required.
• Three years' experience in postal operations required.
• One year of supervisory experience required.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• May occasionally be required to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

What We Offer

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.