Mail Innovations Operations Supervisor

About the role

This position works in the UPS Mail Innovations Regional Processing Facility. This role has key responsibilities in supervising operations related to mail receiving, processing, sorting and shipping operations, as well coordinating with facility administrative activities. This position makes decisions based upon broad guidelines, practical experience and sound business judgments. This position is responsible for supervision, training and/or development of facility operations employees and contract staff. This position evaluates problems involving multiple functional areas of mail operations and logistics, while striving to maintain customer retention through sound judgment and effective problem-solving skills.

Responsibilities

• Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost-effective manner, consistent with established operations procedures and USPS requirements.
• Meets or exceeds productivity goals established for mail operations functions.
• Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
• Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
• Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
• Assures operational supplies are on-hand and available at all times.
• Plans and recommends appropriate staff levels consistent with workload demands.
• Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
• Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
• Works with only broad supervision.

Qualifications

• One (1) year management/supervisory experience in a production/processing environment
• Working knowledge of mail processing services, systems, procedures and operations equipment
• Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
• Excellent oral and written communications skills
• Ability to work in a fast-paced, dynamic work environment
• Flexible and adaptive to changing work requirements
• Bachelor's degree and/or 3 years of UPS experience
• Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense

Other Criteria

Job Grade: 20C

Schedule/typical working hours: This is a PM - Overnight shift - The schedule will be discussed during interviews.

Employee Type: Permanent

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.