Supervisor Lab Services

About the role

Full-time night shift Supervisor Laboratory Services position at Houston Methodist Willowbrook Hospital. The role oversees daily laboratory services operations, provides leadership and guidance to staff, ensures quality, productivity, functional excellence and efficiency, and maintains accountability for laboratory performance and results. The supervisor also serves as the CLIA General Supervisor when required.

Responsibilities

• Oversee daily work activities of unit/department staff.
• Ensure quality, productivity, functional excellence and efficiency.
• Train and supervise staff while maintaining adequate staffing levels and budget compliance.
• Contribute to staffing decisions: hiring, coaching, counseling employees on work‑related performance.
• Assist in developing and implementing policies and procedures for a safe and effective work environment.
• Participate in performance improvement activities and support department management to achieve operational goals.
• Perform staff duties and responsibilities as needed.
• Oversee daily department operations, schedule and activities; set priorities and functional standards.
• Organize workflow, proactively problem solve, anticipate needs, manage multiple ongoing priorities.
• Provide reports to management on needs, issues, and important information for department success.
• Serve on various committees as directed; oversee implementation of new procedures.
• Manage escalated physician/customer complaints.
• Ensure a safe and effective working environment; monitor/revise department safety plan and accreditation/regulatory safety guidelines.
• Use and optimize information systems to enhance operations; participate in performance improvement and data management/analysis.
• Employ proactive approach to optimize positive outcomes via workflow improvement, peer‑to‑peer accountability, and collaborative solutions.
• Role model situational awareness; use teachable moments to improve safety.
• Participate in investigations resulting from root cause analysis as assigned.
• Monitor self and ensure employee compliance with policies, procedures, and System HR Standards of Practice; perform associated actions upon non‑compliance.
• Ensure laboratory meets quality standards of accreditation and regulatory agencies; comply with federal and state law.
• Review monthly reports and address variances.
• Assist in managing essential and non‑essential department expenditures to achieve financial targets through productivity optimization, supply/resource efficiency, minimizing incidental overtime and overtime percentage.
• Manage staffing needs including scheduling, time‑off requests and time keeping.
• Assist in developing capital and operational budgets.
• Implement change, motivate employees,