Supervisor Laboratory Services

About the Role

Provides leadership oversight for a (non-/limited technical) department of the clinical laboratory which may include multiple departments and more than one location. Works closely with Laboratory Director, Medical Director, and other leadership team to formulate section activities, modify, and implement procedures and policies, and maintain adherence to all regulatory (TJC, CAP, CLIA, etc.) regulations. Participates in the planning and execution of department projects and service goals. Assists the Manager in preparation and adherence to the departmental budgets (salary, non-salary, revenue) and is accountable to managing to their budget in each area.

Qualifications

• High School graduate or equivalent
• Three (3) years’ experience in area of oversight with demonstrated leadership qualities
• National Certification (NCCT or ASCP) or equivalent in related area of oversight (if applicable)
• Proficient computer skills (e.g. email, Microsoft WORD, EXCEL, POWER POINT)
• Effective communication skills (written, verbal and listening)
• Ability to learn and/or be proficient in multiple department-specific functions, systems, and/or processes
• Ability to achieve personal, coordinated care by supporting staff to provide customer, patient, client centric service
• Ability to act quickly to resolve customer, patient, client problems or complaints
• Ability to work collaboratively at all levels; initiates and maintains positive relationships toward a common end
• Capable of providing an outstanding customer service experience for patients and staff
• Ability to proactively manage change to minimize resistance and maximize engagement
• Ability to handle multiple tasks/priorities; ability to prioritize daily to maintain a safe laboratory environment and to meet accreditation standards

Benefits

We provide a competitive benefits program designed to ensure work/life balance.

Location

80 Seymour Street, Hartford, CT (10008)

Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting-edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise, and new treatment options their patients require, they turn to us.