Supervisor, IT Services Portfolio & Asset

About the role

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support!

Reporting to the Director of Employee Productivity Services, the IT Services Portfolio & Asset Supervisor leads a team responsible for managing the organization’s technology assets and supporting IT service portfolio operations. The IT Services Portfolio & Asset Supervisor is responsible for overseeing the full lifecycle of IT services and technology assets across the organization. This role ensures alignment between service delivery, asset management, and business priorities by driving operational excellence, cost efficiency, and governance. This position supervises the day-to-day operations of IT asset management while supporting the strategic management of the IT service portfolio, including service catalog governance, Configuration Management Database (CMDB) integrity, and lifecycle planning. The role acts as a key liaison between IT, Finance, Operations, and Security to ensure technology investments are optimized, compliant, and scalable. The Supervisor collaborates with cross-functional leaders, including Employee Productivity Services (EPS), Operations, and Information Security, to align asset and service management practices with organizational goals.

Work environment: Moderate noise (typical office noise); requires standing, walking, sitting; computer screen visual; lift up to 10 pounds; travel up to 10‑20%; must pass Live Scan (criminal background check via fingerprinting) and provide a clear TB test; reliable transportation required; if operating a personal or company vehicle for work, must maintain a valid driver's license and current auto insurance on file with HR.

Responsibilities

• Service Portfolio & Asset Management: Oversee the IT service portfolio and full lifecycle of technology assets (procurement, deployment, maintenance, and disposal), ensuring accurate tracking, standardization, and alignment with business needs.
• Operations & Team Leadership: Supervise daily operations and staff responsible for asset and service management, providing coaching, mentoring, and development opportunities to build a high‑performing team; serve as a resource for questions and to review final work deliverables; establish and optimize workflows, ensure timely fulfillment, and drive accountability, operational excellence, and