IT Service Portfolio Manager

About the Role

We are seeking an experienced IT Service Portfolio Manager to lead the governance, lifecycle, and continuous improvement of enterprise IT services. The ideal candidate will collaborate across business and technical teams to deliver high-value IT services.

Responsibilities

• Lead governance, lifecycle, and continuous improvement of enterprise IT services
• Manage Service Portfolio and Service Catalog using ITIL v4 best practices
• Oversee Service Intake, Governance, Portfolio Management, and Lifecycle Management
• Facilitate stakeholder meetings, governance reviews, and portfolio planning
• Drive business analysis, risk management, and process improvement initiatives
• Utilize ServiceNow (SPM/ITBM) and Jira for portfolio and service management

Requirements

• 12+ years of experience in IT Service Management (ITSM), Service Portfolio Management, or Business Relationship Management
• Strong knowledge of ITIL v4, Service Portfolio & Service Catalog Management
• Hands-on experience with ServiceNow (SPM/ITBM) and Jira
• Expertise in Service Intake, Governance, Portfolio Management, and Lifecycle Management
• Proven ability to lead cross-functional teams and communicate effectively

Qualifications

• ITIL v4 and/or PMP Certification preferred
• Experience managing multiple projects, strategic planning, service governance, and enterprise IT portfolios (preferred)