Supervisor II - EPG

Position Summary

The Power Systems Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 EPG technicians, while ensuring that customer needs are met at the highest level. This Supervisor position will be responsible for managing all Power Systems technicians.

Essential Responsibilities & Expectations

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with company personnel
• Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve

Qualifications

• Education: High school diploma or the equivalent required.
• Experience: Experience working as a Service Technician preferred.
• Skills and Competencies: Telephone / verbal / written communication skills, Microsoft Office Suite, Microsoft SharePoint, Microsoft Dynamics AX 2012, strong technical / equipment repair skills

Job Training

• Microsoft Word and Excel - basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training
• Safety Summary: Working Conditions, Job Hazards, Physical Requirements, and Job Hazards

Physical Requirements

• Ability to speak, listen, write, and communicate effectively
• Ability to grasp, stoop, kneel, and climb as required
• Ability to safely lift up to 75 lbs

Job Hazards

• Risk of tripping, slipping, and falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.