Supervisor II

POSITION SUMMARY

The Senior Operations Supervisor is responsible for leading warehouse operations, multiple shifts, or larger teams while providing advanced operational oversight and people leadership. This role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. This role manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives. The Senior Supervisor drives performance through proactive planning, cross-functional coordination, and continuous improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.

• Keeps management and client representatives informed of operational issues that may impact service, safety, or cost.

• Leads and oversees larger, multi-shift, or higher-complexity operations within the facility.

• Provides coaching, mentoring, and guidance to Supervisors and lead team members.

• PARTNERS CLOSELY WITH OPERATIONS MANAGEMENT TO SUPPORT OPERATIONAL PLANNING, STAFFING STRATEGIES, AND WORKLOAD FORECASTING.

• PROACTIVELY IDENTIFIES OPERATIONAL RISKS, TRENDS, AND IMPROVEMENT OPPORTUNITIES AND DEVELOPS ACTION PLANS.

• ENSURES CONSISTENT EXECUTION OF SOPs, SAFETY STANDARDS, AND QUALITY REQUIREMENTS ACROSS TEAMS.

• DRIVES ACHIEVEMENT OF PRODUCTIVITY, SERVICE, SAFETY, AND FINANCIAL KPIs.

• SUPPORTS COST CONTROL INITIATIVES AND LEADS CONTINUOUS IMPROVEMENT PROJECTS.

• ACTS AS A PRIMARY ESCALATION POINT FOR COMPLEX EMPLOYEE RELATIONS, PERFORMANCE, OR OPERATIONAL ISSUES.

• PARTICIPATES IN WORKFORCE PLANNING, SUCCESSION PLANNING, AND TALENT DEVELOPMENT ACTIVITIES.

• Supports implementation of new processes, systems, or client requirements.

• COMMUNICATE EFFECTIVELY WITH SENIOR LEADERSHIP AND CLIENT REPRESENTATIVES ON OPERATIONAL PERFORMANCE AND RISKS.

• REVIEW OPERATIONAL DATA AND METRICS TO GUIDE DECISION-MAKING.

• SUPPORTS AUDITS, COMPLIANCE REVIEWS, AND CORRECTIVE ACTION PLANS.

• ASSISTS IN PHYSICAL OPERATIONS AS NEEDED TO ENSURE SERVICE CONTINUITY.

SKILLS & ABILITIES

• Education & Experience:

  • MUST HAVE A HIGH SCHOOL DIPLOMA OR GENERAL EDUCATION DEGREE (GED)

  • MINIMUM 5 YEARS’ EXPERIENCE IN A LOGISTICS, DISTRIBUTION, OR RELEVANT ENVIRONMENT

  • MINIMUM 3 YEARS OF SUPERVISORY EXPERIENCE

  • Demonstrated experience leading complex operations, multiple teams, or shifts

• Preferred:

  • Advanced MHE knowledge and certifications

  • Certificates, Licenses, Registrations or Professional Designations:

    • Satisfactory completion of a forklift training program

  • Computer Skills:

    • Proficient in Microsoft Office (Excel, Word, and PowerPoint)

    • RF Scanners

    • WMS functions

  • Language Skills:

    • English (reading, writing, verbal)

    • Business communication

  • Mathematical Skills:

    • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products

  • Other Skills:

    • Strong attention to detail accuracy and accomplish job tasks in a timely manner

    • Good organizational and personnel skills

    • Good communication skills, written and oral

    • Good leadership, supervision, and planning skills

    • Able to work flexible schedules, including nights and weekends, as required by the operation

  CORE COMPETENCIES

  • Leader of Others

  • Accountability

  • Business Acumen

  • Communication / Building Partnership

  • Developing Oneself

  • Developing Others

  • Drive for Results

  • Embracing Change

  • Problem Solving

  • Empowerment

  • Leadership Excellence

  • Leading Change

  • Problem Solving

  • Professional Competencies

  PHYSICAL DEMANDS

  • MUST BE ABLE TO WORK IN UNREGULATED TEMPERATURES WITHIN THE WAREHOUSE DURING THE WARMER AND COLDER MONTHS CAN RANGE FROM MILD TO MODERATE.

  CORE COMPETENCIES

  • Leader of Others

  • Accountability

  • Business Acumen

  • Communication / Building Partnership

  • Customer Orientation

  • Developing Oneself

  • Drive for Results

  • Embracing Change

  • Problem Solving

  • Professional Competencies