Supervisor, Hearing Assistance Coordinators

Responsibilities

• Direct Supervision of Hearing Assistant Coordinator Team
• Leads the team to achieve Hearing Evaluation Appointments
• Creates targets through daily and weekly monitoring and coaching
• Completes requested weekly and monthly team performance reports
• Utilizes data to create action plans to maintain or improve performance as indicated
• Performs remote and in-person staff observations as defined by Dept. leadership
• Completes regular 1:1 performance review/coaching sessions
• Responsible for achieving Team Appointment targets, conversion targets, and team adherence to processes and business rules
• Maintains all required coaching, counseling, attendance, and performance-related documentation
• Maintains knowledge of HearUSA marketing promotions as they relate to Healthcare Partner Ins. members, an understanding of partnered healthcare plan's Insurances, and in-depth knowledge of our Healthcare Partner and HearUSA systems and business rules
• Identifies areas for improvement and proposes solutions
• Organizes, tracks, and completes assigned projects in a consistent and timely manner
• Mets with Dept Manager to review team performance and action plans
• Collaborates with Dept leadership on Dept. Initiatives
• Maintains client and employee confidentiality, exhibits HearUSA values, and maintains professional demeanor with employees, clients, and colleagues at all times
• Performs other tasks as assigned by HearUSA leadership

Qualifications

• Experience in a position requiring responsiveness to team member daily needs
• Demonstrated skills in planning, analytical, critical thinking, problem-solving, and proactive decision-making
• Able to learn new systems/applications and train others
• Able to work independently on assigned tasks and complete projects in a timely manner
• Willingness to provide feedback and coaching in a positive manner
• Experience working across departments/teams to achieve common goals
• Proven mastery of excellence in customer service

Lifestyle and Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pay

$70,000 - $75,000