Supervisor, Healthcare Programs

Responsibilities

• Manage a Medical Device Collection Program for a region of customer hospital sites.
• Supervise and provide guidance to technicians performing device collection services at hospitals within a specific region.
• Manage all regional customer communications.
• Prioritize health and safety by adhering to policies, processes, and maintaining safe practices at all times.
• Manage the safety of the assigned area for all team members, including managing safety audits, safety training, communication with insurance companies, incident investigations, monitoring safety systems, and communicating unsafe conditions on customer sites.
• Train new Healthcare Device Collection Technicians to effectively complete collection tasks for their respective customer sites.
• Prepare service schedule inputs for any hospitals within the assigned region.
• Partner with customer representatives to set up new hospitals for services, including site assessments, collection container installation, and ongoing evaluations of site needs.
• Ensure Healthcare Device Technicians are set up and approved in any Hospital Credentialing Programs as required.
• Provide inspection services to customers including bin inspections, data collection via mobile application, packaging of full containers for shipment, and conducting various facility inspections as required during the onboarding process of new technicians or due to vacancy.
• Maintain regional account data in the service platform including hospital information, locations, containers, routing, and update employee service profiles.
• Partner with customers to achieve program efficiencies.
• Complete area invoicing, payroll approvals, and expense tracking and approvals.
• Maintain maintenance records for the assigned vehicle fleet and ensure safe operating conditions.
• Receive and maintain credentials to provide service at customer sites as needed.
• Maintain medical records for vaccination and testing related to credentialing; COVID-19 and Flu vaccinations required.
• Complete interviews, onboarding, and performance evaluations and implement disciplinary actions as needed.
• Respond as needed to provide assistance during off-hours and maintain availability for conference calls with the Healthcare team and customers.
• Maintain the ability to travel 60% of the time regionally and nationally for inspections, hospital implementations, supervisory tasks, or corporate meetings.
• Take on additional duties as assigned to support the team and organization.

Qualifications

• High-school diploma or equivalent (required)
• 2+ years of supervisory or job-related experience (required)
• Previous experience within a customer service role (preferred)

About the role

Every advancement—from the products we use to the medicines and technologies we depend on—creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes. Our Values We Move Forward Together, One Team With a Shared Purpose, Counting On Each Other Every Day. Our Core Values Demonstrate How We Work Together To Deliver Value For Our Customers, Putting Them At The Center Of All We Do Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us. Solve Problems Creatively: We push for better – advancing technologies, processes, and ideas that protect human