Supervisor (HCV, Special Programs, Inspection)

Duties and Responsibilities

• Conduct routine and targeted file reviews to verify adherence to HUD requirements, agency policies, and standard operating procedures. Monitor data accuracy and address compliance deficiencies.
• Direct the daily work of assigned staff, providing coaching, training, and guidance. Evaluate performance, develop performance improvement plans, and administer corrective actions as needed.
• Track workloads and production metrics to ensure performance expectations and contractual standards are consistently met or exceeded.
• Assess program workflows and practices to identify opportunities for improving efficiency, accuracy, and service delivery. Recommend and support implementation of process enhancements.
• Serve as an escalation point for participants, landlords, and clients, ensuring issues are handled professionally and resolved appropriately.
• Review, verify, and approve staff timesheets and other required administrative documentation.
• Ensures full compliance with assigned SEMAP indicators.
• Provides leadership and direction in establishing program goals, objectives, and policies.
• Plans strategies specific to the area of supervision.
• Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
• Makes suggestions for procedure and process efficiencies and streamlining.
• Advises the leadership of the status and needs of the program(s).
• Writes and prepares weekly, monthly and annual reports.
• Develops recommendations for improvement of operations and implements such improvements within delegated authority.

Qualifications

• Two years of responsible experience in the management of assisted and affordable housing programs, including at least one year of supervisory experience, and a bachelor's degree in business, public administration, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
• Experience working within a housing authority, affordable housing, or multifamily housing environment preferred.
• Comprehensive understanding of HUD regulations and compliance standards.
• Strong knowledge of housing program operations.
• Proven leadership and staff management capabilities.
• Strong written and verbal communication skills.
• Excellent analytical and organizational abilities.
• Able to manage multiple priorities effectively.
• Must obtain required certifications within specified timelines.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.