Supervisor-Food Services

Position Details

Mercy Hospital St. Louis | Full-Time

Primary Responsibilities

• Operational Leadership
• Aid in planning, organizing, staffing, and directing daily Food and Nutrition Services operations.
• Monitor staffing levels, schedules, and productivity to ensure operational efficiency while maintaining budgeted labor targets.
• Ensure exceptional service standards are consistently delivered to patients, guests, and co-workers.
• Oversee food preparation, presentation, portion control, product quality, and food safety standards.
• Support purchasing, receiving, inventory management, and distribution of food and supplies.
• Affiliate with cafeteria promotions, special events, and catering functions.
• Review and approve employee timecards, attendance records, and payroll-related documentation.
• Ensure proper cash handling, deposits, financial reporting, and accountability for cafeteria sales.
• Team Development & Employee Engagement
• Participate in recruiting, interviewing, hiring, onboarding, and training new team members.
• Provide ongoing coaching, mentoring, and performance feedback to staff.
• Conduct regular team meetings, training sessions, and on-the-job education.
• Complete performance evaluations in a timely and consistent manner.
• Affiliate with employee relations matters, corrective action, and documentation in accordance with department policies.
• Quality, Safety & Compliance
• Ensure compliance with all Mercy policies as well as local, state, and federal regulations, including Joint Commission standards.
• Monitor patient meal delivery processes to ensure accuracy, timeliness, and satisfaction.
• Verify diet order compliance, allergy precautions, tray accuracy, and food safety practices.
• Maintain sanitation standards and oversee cleaning schedules throughout the department.
• Monitor food temperature logs, refrigeration records, and other required documentation.
• Conduct patient meal rounds and partner with leadership to improve patient satisfaction outcomes.
• Identify and address equipment, facility, and safety concerns while coordinating repairs as needed.

Qualifications

• High School Diploma or equivalent.
• Strong leadership, communication, and customer service skills.
• Ability to work in a fast-paced food service or hospitality environment.
• Ability to obtain Serve Safe Manager Certification (St. Louis/South Region) within 90 days of hire.
• Prior supervisory or leadership experience.
• Experience in an acute care hospital environment.