Supervisor, Food and Beverage

About the role

We are seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors at Sesame Place. Come and play an important part on our incredible team today!

Responsibilities

• Policies and procedures, projects, personnel, security and safety of all Culinary locations.
• Lead and inspire a team to deliver great guest experiences from the get-go.
• Lead, motivate, and hold teams accountable to achieve food & beverage performance goals, service standards, and exceptional guest experiences.
• Supervise, coach, and develop ambassadors and assistant supervisors through ongoing feedback, training, and performance evaluations.
• Set clear expectations and ensure consistent execution of operational standards, opening/closing procedures, temperature checks and daily priorities.
• Own labor management by monitoring labor, managing attendance, and monitoring timekeeping to meet operational and budget goals.
• Drive inventory accountability by overseeing ordering, pars levels, waste control, and product rotation to support profitability and food quality.
• Ensure compliance with food safety, sanitation and workplace safety standards by actively monitoring operations and coaching in the moment.
• Consistently practice safe work habits including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations.
• Serve as a point of escalation for guest concerns, resolving issues professionally and authorizing service recovery when needed.
• Partner with management to implement new initiatives, menu changes, and seasonal programs across assigned locations.
• Support and lead teams through peak periods, special events, and high-attendance days by maintaining visibility and direction in all locations.
• Identify operational opportunities and address inconsistencies to improve efficiency, consistency, and team performance.
• Promote a positive, inclusive team culture focused on engagement, teamwork, and guest-first service.

Requirements

• At least 18 years of age.
• A valid state driver’s license.
• An Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Excellent written/verbal communication skills and be able to speak effectively before groups.
• Strong basic math skills using whole numbers, common fractions and decimals.
• Working knowledge of the Microsoft Office Suite.
• Able to obtain ServSafe Certification upon selection.
• Able to pass Alcohol training test upon selection.
• Able to lift 50 pounds with or without accommodations and stand for prolonged periods of time.
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel.
• Able to handle multiple tasks and work in a fast paced environment.
• Able to work indoors and in outside weather conditions (i.e., sunny, wet, cold and/or humid conditions).
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs.

Qualifications

• Free park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

Benefits

• FREE park admission.
• Discounts on park admission tickets and passes for family and friends.
• Discounts on food, merchandise, etc.
• Scholarship opportunities.
• Exclusive employee events and giveaways.

Pay

• Not specified.

Schedule

• Not specified.