Supervisor, Food & Beverage

About the role

At our water park, you'll play a key role in delivering a memorable and positive experience for our guests. We're looking for someone who is passionate, positive, and hard-working.

Responsibilities

• Create ambassador schedules and maintain Kronos reports
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve problems
• Supervise and train ambassadors
• Plan, assign and direct work
• Order and maintain products and supplies
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Enter notifications for any needed repairs to keep facility maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Maintain repair log and control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Achieve excellent guest service by responding to guest requirements, expectations and needs
• Occasionally assist other locations and areas throughout the park as needed

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Strong basic math skills using whole numbers, common fractions and decimals
• Working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast-paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Qualifications

• Passing the Alcohol training test upon selection
• Passing the Food Handlers test and maintaining a valid Food Handlers card
• Passing the required legal tests and certifications

Skills

• Strong leadership and communication skills
• Ability to manage multiple tasks and adapt to a fast-paced environment
• Excellent customer service skills
• Basic computer skills, particularly Microsoft Office Suite
• Knowledge of food safety and handling regulations

Benefits

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Pay

Details TBD

Schedule

Details TBD