Supervisor, Environmental Services

Key Responsibilities

• Aid in interviewing, hiring, onboarding, training, scheduling, evaluating, and coaching Environmental Services associates.
• Coordinate daily staffing assignments to enhance productivity, efficiency, and customer service.
• Investigate and resolve concerns or complaints from patients, visitors, staff, and other customers.
• Maintain a safe, clean, and organized work environment while collaborating with other departments regarding repairs and facility needs.
• Interpret and enforce organizational policies, union agreements (if applicable), and departmental standards.
• Conduct routine rounds of patient care and public areas to ensure cleanliness and compliance with quality standards.
• Respond to service requests using department communication tools and prioritize assignments appropriately.
• Monitor patient throughput and discharge room turnaround times to ensure organizational goals are met.
• Perform and document pest control functions and coordinate project work assignments.
• Adjust staffing and workflows throughout shifts to ensure completion of projects and routine duties.
• Complete payroll responsibilities and maintain accurate departmental documentation.
• Ensure supplies, equipment, PPE, and storage areas are properly maintained and stocked.
• Perform quality assurance inspections, patient interviews, and monitoring activities to improve patient satisfaction and environmental standards.
• Communicate training, performance, and disciplinary matters effectively with department leadership.

Quality Improvement and Leadership

• Participate in quality improvement initiatives and support measurable action plans.
• Evaluate departmental services in collaboration with leadership and clinical teams.
• Inspect equipment regularly and coordinate repairs with vendors when necessary.
• Remain current on industry standards, best practices, and leadership development opportunities.
• Support process improvement initiatives and departmental strategic goals.
• Lead by example to maintain high-quality standards and customer service excellence.

Organizational Responsibilities

• Attend department meetings and remain accountable for shared information.
• Complete mandatory education, annual competencies, and employee health requirements on time.
• Maintain required certifications and registrations in good standing.
• Follow universal precautions, safety standards, and ergonomic practices.
• Comply with all organizational policies, regulatory requirements, and survey readiness activities.
• Remain available for overtime, additional shifts, or schedule adjustments when needed.
• Support Beacon’s operating principles by promoting innovation, accountability, communication, and performance improvement.

Qualifications

• A high school diploma is required; an associate degree is preferred.
• Previous leadership experience and/or hospital Environmental Services experience is preferred.
• A required certification must be obtained within six months of hire.
• Strong analytical, decision-making, and problem-solving skills are essential.
• Demonstrated leadership, communication, and interpersonal skills are required.
• Proficiency with computer systems and departmental technology is necessary.

Working Conditions and Physical Demands

• Work is performed in both patient care and non-patient care environments.
• The position may involve exposure to chemicals, noise, dust, fumes, and varying temperatures.
• Prolonged standing and walking, as well as lifting, pushing, and other physical activities necessary to perform job duties, are required.