Supervisor - Environmental Services
Job Responsibilities
- Supervise Environmental Services Specialists in maintaining established work schedules to provide a clean, safe, and aesthetically pleasing environment.
- Contribute to the execution of environmental services projects and operational implementation of programs.
- Manage space changes across campus to ensure cleaning standards are met for staff/office moves.
- Support development and implementation of standards, policies and procedures for Environmental Services.
- Research new techniques to be used in own area; stay updated with the latest trends in the environmental services industry.
- Lead and supervise teams; train, mentor, and guide team members and ensure they have all the resources required to complete their assigned tasks.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintain regular and predictable attendance.
Requirements
- High School Diploma/GED required.
- Preferably one year of post-high school education (Management, Business Administration, or related field) and/or exposure to leadership training and responsibilities.
- 3+ years of experience in environmental services or relevant area.
- Some experience implementing and monitoring environmental services cleaning policies, procedures, and programs.
- Experience leading/monitoring teams/resources/timelines within area.
- Strong understanding of environmental regulations, laws and standards.
- Proven performance in earlier role.
Qualifications
- Plans workload for team and gives clear instructions and expectations on delivery.
- Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
- Coaches and supports the development efforts of each team member.
- Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
- Understands and uses digital tools of communication as needed.
- Speaks up in meetings, raises concerns, and shares information with the team.
- Able to draw insights from different sets of data and quickly understand why issues are happening.
- Solves problems quickly by identifying the root causes.
- Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
- Defuses any unforeseen developments and problems by leveraging data analysis and insights.
- Maintains focus on goals.
- Drives engagement and ownership for the group to deliver ambitious results and solutions.
- Demonstrates strong knowledge of standards, guidelines, and regulations to implement environment safety programs and processes.
- Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibits a pleasing demeanor.
- Independently addresses complex customer needs and issues, escalates as needed.
- Physically fit and can work in a stressful environment.
- Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within own area.
Skills
- Leadership and management skills.
- Environmental services expertise.
- Project management and coordination.
- Team building and mentoring.
- Problem-solving and decision-making.
- Communication and interpersonal skills.
- Customer service and satisfaction.
- Physical stamina and adaptability.
Benefits
(Note: Specific benefits are not detailed in the provided job posting.)
Pay
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $22.00 - $38.50 per hour for the role of Supervisor - Environmental Services.
Schedule
Monday - Friday 5 pm - 1:30 am with rotating weekends.