Supervisor, Dealer Operations

Description

The Dealer Operations Supervisor is responsible for overseeing daily operations within the Dealer Operations team to ensure efficiency, accuracy, and compliance with company policies and regulatory standards. This role provides leadership, coaching, and performance management to a team of specialists supporting dealer-related processes, including dealer collections, processing of dealer payments and dealer complaints. The supervisor partners cross-functionally with internal departments and external dealer partners to drive operational excellence and deliver a superior dealer experience.

Essential Functions

• Supervise and coordinate day-to-day activities of the Dealer Operations team to ensure timely and accurate completion of work.
• Monitor workflow and allocate resources effectively to meet service level agreements (SLAs).
• Identify process inefficiencies and partner with leadership to implement improvements.
• Ensure compliance with all internal policies and external regulations.
• Provide guidance, training, and support to team members to promote skill development and accountability.
• Congduct regular performance reviews and deliver constructive feedback.
• Serve as an escalation point for complex or sensitive dealer issues.
• Foster a positive, collaborative team culture that encourages engagement and continuous improvement.
• Build and maintain strong relationships with dealer partners.
• Interact with other specialty team members and support groups throughout the organization.
• Support dealer inquiries and resolve escalated issues promptly and professionally.
• Collaborate with Sales, Funding and other departments to ensure seamless dealer support.
• Analyze trends and identify opportunities for operational efficiency and improved dealer satisfaction.
• Aid reporting manager in helping build dealer oversight reports.
• Communicate clearly and effectively with analysts to ensure proper implementation and accuracy of reports.

Qualifications

• Working knowledge of auto finance processes, funding and title requirements are a plus.
• Experience implementing collection strategies a plus.
• Strong Microsoft Excel skills/ Microsoft Access skills a plus.
• Self-motivated.
• Ability to multi task.
• Good phone communication skills.
• Good organizational and time management skills to maintain work volume.
• Strong negotiation/influencing skills.

Supervisory Responsibility

This position requires supervisory responsibilities of a team comprised of Dealer Operations and Payment Processing team members.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a Full-Time position. Days and hours of work vary.

Travel

This position requires no travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.