Supervisor, Fleet Operations

About the role

The Fleet Supervisor leads daily roadside assistance and towing operations, partnering with the Operations Manager to ensure safe, efficient, and customer-focused service delivery. This role is responsible for recruiting, coaching, and developing technicians while maintaining workforce readiness, fleet quality, and regulatory compliance. The supervisor oversees scheduling, safety initiatives, performance management, and customer issue resolution to support operational and financial goals.

Responsibilities

• Tows vehicles, when needed
• Provides training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
• Resolves escalated service problems
• Maintains productivity standards for the team
• Covers for colleagues when needed
• Coordinates vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
• Maintains facility in a safe, clean and orderly fashion
• Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information

Requirements

• High School Diploma or equivalent (GED)
• Valid state driver’s license with an excellent driving record and ability to drive day/night and for extended periods
• Ability to pass and maintain DOT physical certification
• Leadership experience with a proven ability to achieve results through others
• Roadside assistance, towing, vehicle recovery, and/or minor automotive maintenance experience
• Experience working with stranded motorists, vendors, contractors, and customer service/damage resolution
• Strong safety awareness, decision-making, problem-solving, interpersonal, customer service, and communication skills, including training and presentations
• Ability to prepare cost, expense, and budget reports
• Proficiency with Microsoft Office (Word, Excel), technical/diagnostic tools, and emergency roadside service equipment
• Ability to work effectively under pressure and respond quickly to changing conditions
• Knowledge of towing procedures, budget preparation, and roadside assistance operations

Qualifications

• College level coursework in Business Administration or a related field preferred
• Previous Service Technician experience preferred
• Solid mechanical background and understanding of automotive repair
• Familiarity with area streets and landmarks

Skills

• Strong leadership, problem-solving, and communication skills in a fast-paced environment

Benefits

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.). Compensation Hourly rates starting rate is $25.50 per hour (rate may vary by location and experience) Overtime opportunities paid at time-and-a-half. Fully paid training to help you build the skills needed for success.

Pay

Average hourly rate: $25.50

Schedule / Shift

7-day, multiple shift operation which may require “on call” duty at times.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life!

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.