Supervisor Customer Service - TUS

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. First, remove boilerplate: Department Ground Operations, Our Company Promise, etc. Also remove EEO, legal, etc. Remove duplicated lines, navigation, cookie, etc. Also remove application instructions (like "Please print/save this job description because it won't be available after you apply.") and "Job Posting End Date". Also remove "For external applicants only: ..."? That is substantive? It's eligibility criteria: "For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Supervisor Customer Service position at TUS within the last 12 months." This is a requirement (eligibility). Should be included maybe under Requirements or Qualifications. We need to preserve all substantive information. We need sections: maybe About the role (job description summary), Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay, Schedule. Let's extract content. From posting: - "Our Company Promise" paragraph: about commitment, stable work environment, equal opportunity, creativity, etc. That's about company culture. Could be "About the role" or maybe "About the company". But we need to use headings as per list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put company promise under About the role? Probably better to put under About the role a brief description of role and company. However the instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we can have About the role heading with description. - Job Description: "Want to lead a Team that helps Customers every day? A Supervisor Customer Service at Southwest Airlines manages and supports Customer Service Agents, Operations Agents, and Skycaps. They make sure work is done safely and on time, help solve problems, and respond to Customer questions. Supervisors also monitor scheduling, training, and daily reports. They share important updates with the Team. They work with other Airport Operations Teams to keep flights on schedule and Customers happy. This role is perfect for someone who enjoys leading People and helping Southwest deliver safe, friendly, and on-time service each day. See what a day as a Supervisor Customer Service looks like: swa.is/AirportOpsSupervisors" That's role description. - Additional details: "The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That's schedule and eligibility. - Responsibilities: list of bullet-like sentences (some repeated). We need to extract responsibilities bullet points. Responsibilities section in posting: "Responsibilities Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfactionRespond to and resolve Customer questions, requests, or complaintsOversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training complianceCoordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistentlyDrive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay codingWork with staff planning to build bids that are in line with department’s hourly goals.Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properlyAssure proper administration of labor contracts or agreements, emphasizing minimal labor disputesMay perform other job duties as directed by Employee’s Leaders" We need to split into list items. Each sentence separated by maybe no punctuation but we can parse. Let's list responsibilities: 1. Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction 2. Respond to and resolve Customer questions, requests, or complaints 3. Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment 4. Meet or exceed performance goals through effective decisions 5. Assign and track Agents for training compliance 6. Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently 7. Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding 8. Work with staff planning to build bids that are in line with department’s hourly goals. 9. Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly 10. Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes 11. May perform other job duties as directed by Employee’s Leaders Note some duplication: #1 and #6 similar but okay. Now Knowledge, Skills, And Abilities section: list of knowledge, skills, abilities. We need to decide where to put them: maybe Skills section. Knowledge items: - Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction - Knowledge of applicable Collective Bargaining Agreements and their applications - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology Skills items: - Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems - Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources) - Ability to apply general rules to specific problems to produce answers that make sense - Ability to recognize and address performance and safety concerns in a timely manner - Ability to ensure all equipment is maintained and available for the operation Abilities (maybe also skills): but we can treat as skills. Education: "NA" (not applicable) - we should not create a section if it's just "NA" or placeholder. So we skip Education. Experience: "Fully functioning, broad knowledge in:Airlines Operation ManagementCustomer Service" - seems like experience requirement: broad knowledge in Airlines Operation Management and Customer Service. We'll put under Requirements or Qualifications. Licensing/Certification: "Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirementsAbility to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing programMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights" Physical Abilities: list of physical requirements. Other Qualifications: list: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines Pay & Benefits: Pay of $36.00 to $37.50 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: list. We need to extract Pay and Benefits sections. Pay: $36.00 to $37.50 per hour, overtime, shift premiums, bonus opportunities. Benefits: list: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings - 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance. - Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit - Competitive health insurance for you and your eligible dependents - Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. - Explore more benefits you’ll love: https://careers.southwestair.com/benefits We should keep the URL as is. Now Schedule: from Additional details: "The Supervisor Customer Service works assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays." Also maybe from Responsibilities? No. Thus Schedule section. Now we need to decide which headings to use. We have: - About the role: could include company promise and role description summary. - Responsibilities: list. - Requirements / Qualifications: we need to decide. The posting has sections: Knowledge, Skills, And Abilities; Experience; Licensing/Certification; Physical Abilities; Other Qualifications. Could combine into Requirements (or Qualifications). Since we have both Requirements and Qualifications headings allowed, we could use Qualifications for knowledge/skills/abilities/experience/licensing etc. Or we could split: Requirements for eligibility (citizenship, age, work authorization, residency, etc.) and Qualifications for knowledge/skills/experience. But we need to avoid thin sections. Let's think. We have eligibility: U.S. citizenship or work authorization, no sponsorship, resident of Arizona (for external applicants), not interviewed and not selected in last 12 months, at least 18 years old, comply with attendance standards, well-groomed appearance. Also maybe "Must be able to obtain a SIDA badge..." etc. That's licensing/certification. We could have a section "Requirements" for eligibility and licensing/certification, physical abilities, other qualifications. And "Skills" for knowledge, skills, abilities. But the instruction: "Prefer a few substantive sections over many thin ones." So maybe combine into one "Qualifications" section that includes knowledge, skills, abilities, experience, licensing, physical, other qualifications. That would be substantive. But we also have separate headings allowed: Requirements, Qualifications, Skills. We could use Qualifications for knowledge/skills/experience/licensing etc. And maybe Requirements for eligibility (citizenship, work authorization, residency, age, attendance, appearance). However that might be two sections, both substantive. Alternatively, we could have one "Qualifications" that includes everything, and skip Requirements. But we need to follow instruction: "include a section ONLY when the posting has real, specific content for it". So if we put all under Qualifications, that's fine. We don't need Requirements if we don't have separate content. But we have eligibility specifics that could be considered Requirements. However we could incorporate them into Qualifications as bullet points. Given the instruction to prefer few substantive sections, I'd go with: - About the role (company promise + role description) - Responsibilities (list) - Qualifications (includes knowledge, skills, abilities, experience, licensing/certification, physical abilities, other qualifications, eligibility criteria) - Benefits - Pay - Schedule That's six sections. We must not include sections with placeholder like "commensurate with experience". We have actual pay range. Now we need to format. Use

for each heading. Use