Supervisor Customer Service
About the role
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.
Responsibilities
This position works out of our Temecula, CA location in the Abbott Vascular Devices division. Abbott Vascular provides innovative, minimally invasive, and cost-effective products for the treatment of vascular disease. Supervisor Customer Service supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost-effective manner. Responsible for leading, coaching, developing the team members in the Customer Service department and fostering a positive work environment. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.
- Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from a supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).
- Develops direct reports by assessing knowledge, skills and abilities (KSA's), securing appropriate training to address training needs, assigning progressively challenging tasks, applying progressive disciplinary action as needed, and conducting