Supervisor Customer Service

About the role

Supervises customer service staff in their day-to-day operations. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Supports leadership in staff recruitment, interviews, and training staff on procedures and job-related functions. Assists with monitoring and ensuring quality control of assigned staff. Acts as an escalation point for resolving difficult customer issues. Tracks and reports performance against objectives and goals. Assists in producing and analyzing statistics, including identifying trends and insights. Performs other duties and responsibilities as assigned.

Benefits

• Comprehensive full medical, dental, and vision insurance
• Basic life insurance at no cost to the employee
• Company-paid short-term and long-term disability
• 12 weeks of 100% paid parental leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal paid time off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet-friendly office environment
• Commuter benefits
• Group pet insurance
• On-the-job training and skills development
• Employee Assistance Program (EAP)