Supervisor Customer Service

About the Role

Oversee a team to ensure our customers receive the best service possible. Collaborate with the branch team to grow sales and recommend personnel actions such as transfers, promotions, increases, and terminations.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules, and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top-notch in quality

Requirements

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 1+ years of experience required
• 2-year or 4-year degree preferred

Pay

The expected base salary for this position starts at $62,000 annually, depending on experience. This position is also incentive-eligible based on specific and relevant business metrics.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts to save on expenses
• Disability Benefits at no cost to you
• Profit Sharing Plans to share in our success
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays throughout the year
• Paid Wellness Day to focus on preventive care
• Community Time Off to volunteer
• Predictable work schedules: no weekends or nights for most roles
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs
• Additional perks that support well-being and career growth

Benefit eligibility may vary across locations and roles.