Supervisor Child Life Services

Essential Functions

• Clinical Leadership & Care Delivery:
  • Sets up delivery of evidence-based, developmentally appropriate Child Life interventions.
  • Serves as a clinical expert and role model in patient/family-centered care.
  • Ensures consistent, high-quality assessments, interventions, and documentation.
  • Supports staff in complex cases and promotes best practices in therapeutic play and coping strategies.
  • Supports patient care as needed based on operational demands.
  • Facilitates special guest and visitor events.
• People Leadership & Workforce Development:
  • Supervises Child Life Specialists, volunteers, and students.
  • Conducts hiring, onboarding, performance evaluations, and corrective action.
  • Provides coaching, mentoring, and competency validation.
  • Promotes professional growth and certification attainment.
• Program Oversight & Operations:
  • Oversees student program.
  • Oversees daily operations, staffing, and workflow.
  • Ensures appropriate patient coverage, workflows and resource allocation.
  • Participates in budget planning and resource stewardship.
  • Maintains policies, procedures, and compliance standards.
• Quality Improvement & Outcomes:
  • Aids in establishing performance expectations and monitors outcomes.
  • Uses data to evaluate program effectiveness and drive improvements.
  • Ensures documentation meets organizational standards.
  • Ensures alignment with organizational quality and patient experience goals.
• Interdisciplinary Collaboration & System Integration:
  • Collaborates with healthcare teams to integrate Child Life into interdisciplinary care models.
  • Participates in committees and organizational initiatives.
  • Supports system-level problem solving and process improvement.
  • Advocates for the role of Child Life across the system.
  • Buils partnerships across the organization.
  • Supports community outreach and education initiatives.
• Strategic & Program Development:
  • Led program development and innovation.
  • Expands services to meet patient and organizational needs.

Education Qualifications

• Bachelor's Degree from an accredited college or university in Child Life, Child Development, Psychology, or related field required.
• Master's Degree from an accredited college or university in child life or related field preferred.

Experience Qualifications

• Minimum 3 years’ experience working as a Child Life Specialist required.
• Progressive leadership experience, including supervision and program management preferred.
• Experience in a pediatric or healthcare setting required.

Required Skills And Abilities

• Strong knowledge of child development and pediatric psychosocial care.
• Leadership, communication, and team development skills.
• Ability to manage operations and growth.

Licenses and Certifications

• Health Services\BCLS - Basic Life Support through the American Heart Association required.
• CCLS - Certified Child Life Specialist - Current and valid required.