Family Services Supervisor - Child Welfare

About the role

The successful candidate will lead a team of Family Services Specialists and Principal Family Services Specialists, supervise their work, and ensure compliance with state and local policies. They will also provide leadership, direction, and guidance to the team, promote staff development, and maintain current knowledge of laws, regulations, policies, and procedures.

Responsibilities

• Supervises the staff of social service providers.
• Plans, coordinates, assigns, and reviews the work of a group of Family Services Specialists, Senior Family Services Specialists, and Principal Family Services Specialists.
• Maintains an acceptable level of compliance with state and local policy.
• Ensures that unit and agency goals and objectives are met.
• Ensures that customers receive appropriate services to protect children and adults from abuse and neglect.
• Deals with difficult or dangerous cases.
• Provides leadership, direction, and guidance to other staff members.
• Promotes staff development.
• Identifies training needs and develops appropriate training programs to address needs.
• Trains and evaluates the unit in program policies and office procedures.
• Continuously monitors the effectiveness of service delivery.
• Trains new employees and evaluates their progress.
• Initiates and recommends personnel actions, including selection, evaluation, promotion, counseling, and discipline, including dismissal.
• Approves annual and sick leave as appropriate.
• Acts as a resource to provide consultation to social workers and makes decisions on controversial cases or forwards them to more senior staff as needed.
• Works with subordinates to resolve customer concerns and issues.
• Maintains current knowledge of laws, regulations, policies, and procedures.
• Interprets current laws, regulations, policies, and procedures to other staff, community agencies, and the public.
• Evaluates the efficiency and effectiveness of social service programs.
• Recommends, develops, and implements policy changes in response to evaluations of program effectiveness and efficiency.
• Participates in community planning and development of new resources.
• Attends a variety of meetings and represents the agency on committees, task forces, and focus groups.
• Makes presentations to the public as needed.
• Works with local and state personnel to achieve effective social service programs.
• Develops and maintains manual and computerized filing systems.
• Maintains records of actions and files appropriately.
• Compiles, evaluates, and analyzes program data and statistics.
• Uses statistics and/or other data to prepare periodic and as-needed reports.

Requirements

• Graduation from an accredited college or university with a Bachelor's degree in Social Work, Psychology, Human Services, or a related field.
• A minimum of five (5) years of direct social service delivery experience which shall have included supervision of others.
• Extensive knowledge of social work principles, practices, and treatment.
• Knowledge of supervisory principles and techniques.
• Knowledge of human behavior.
• Knowledge of social, economic, cultural and health issues within the community.
• Ability to direct the work of others.
• Ability to apply treatment and intervention approaches.
• Ability to investigate and respond to customer concerns.
• Ability to make decisions in difficult situations.
• Ability to interact effectively with others.
• Ability to investigate and respond to customer concerns.
• Ability to identify problems and develop workable solutions for oneself and others on the basis of technical knowledge of methods, knowledge of policies, procedures, laws, and regulations.
• Ability to prepare a variety of written correspondence and documents.
• Ability to receive and convey information involving discussion or explanation of substantive matters.
• A valid driver's license and an acceptable driving record according to the City of Hampton's criteria.
• Must successfully pass a background check related to this position prior to any offer of employment or promotion.
• This position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.

Qualifications

• 01 Do you have a Bachelor's Degree from an accredited college or university in Social Work, Psychology, Human Services or a related field?
• 02 Which of the following best describes the years of experience in maternal and child health, public health, social work, counseling, or human services?
• 03 Which of the options below best describes your knowledge of social work principles, practices, and treatment?
• 04 Which of the options below best describes your of direct social service delivery experience which shall have included supervision of others?
• 05 I understand that this position will require the incumbent to work non-standard hours including nights and weekends to respond to required situations as necessary?
• 06 I understand that this position is safety sensitive and is subject to testing for alcohol and controlled substances in accordance with the City's current substance abuse policy.
• 07 I understand that this position will require the incumbent to be available "on call" to respond to emergency situations as necessary?
• 08 This Position Requires That You Possess a Valid Motor Vehicle Operator License And Have a Satisfactory Driving Record Based On The City Of Hampton Criteria. Failure To Provide Your Driver's License Number Will Prevent Us From Considering Your Application. Please Confirm Your Driver's License Number By Entering It Below
• 09 I understand that this position may be considered essential/emergency personnel for purposes of emergency/crisis management to include being "on call" or responding to emergency situations during inclement weather and/or other job-related conditions.