Child Protective Services Supervisor

About the role

Wake County Child Welfare currently serves over 700 children in their foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals: safety, permanence, and well-being.

Responsibilities

• Assist with the task of assigning A/N/D reports to CPS social workers daily by reading the reports and consulting with the manager when necessary
• Ensure required documentation is signed appropriately and timely and uploaded into OnBase, and ensure social workers are knowledgeable regarding current and revised policies, protocols, statues, etc
• Ensure that social workers are assigning the appropriate risk level based on the care parents/caretakers provide for their children when a new report is initiated and throughout the life of the case
• Conduct weekly meetings with the CPS assessors and semimonthly meetings with the in-home workers to staff cases for guidance and case decisions

Requirements

The acceptable candidate must have a valid driver’s license and ability to drive to various locations to visit families and maintain appointments.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. They bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. They value insight, innovation, and a solutions-focused approach, and they welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

Required

• The Basics (Required Education and Experience): Masters degree in Social Work (MSW), Three years experience in counseling or social work, Valid Driver's License and "safe" driving record, Equivalent education and experience are accepted
• Beyond the Basics (Preferred Education and Experience): Knowledge of Child Welfare policy, Ability to train and support staff, Ability to provide guidance and coach staff, Excellent interpersonal and soft skills to interact with staff, peers, leadership and community partners

How Will We Know You're 'The One'

• Ability to have conflict resolution skills, and the ability to help staff engage non-voluntary clients
• Possess excellent interpersonal and communication skills
• Build and maintain positive, productive relationships with the community, peers, colleagues, and management teams (to include operational managers, consultants, providers and suppliers)
• Use data, research, policy, and inter-personal skills to effectively and efficiently supervise a team
• Absess processes, provide best practice improvements, and facilitate change management
• Use highly developed communication and interpersonal skills
• Problem-solving skills that are creative and innovative, but within compliance of State policy and practice
• Manage multiple competing priorities
• Show strong sense of accountability and demonstrate initiative

What Makes Wake Great

• Consistently ranked high among the best places to live and work in America
• Home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes
• Ranked #2 on the Healthiest Employers list for 2024
• Ranked #5 on US News & World Report’s list of Best Places to Live in 2024

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.