Supervisor Chief Dispatcher-US

Job Summary The incumbent is a front-line supervisor position responsible for the management of day-to-day train operations of the territory and unionized Rail Traffic Control Dispatchers (RTC) to meet CN's service commitments. The incumbent's primary responsibility is to ensure network fluidity, optimal crew utilization and transportation plan implementation. The incumbent oversees the dispatching of trains by providing direction to the RTC based on regional goals and initiatives. Spearheading the day-to-day operations of a 24/7 function, the role is critical to ensuring the on-time performance of trains, and thus, CN's commitment to customers. Main Responsibilities Safety Orientation, Understanding, Compliance and Coordinating Coach and train unionized employees on safe operating procedures for train movementBuild safety compliance and improve safety results through regular safety observations; provide feedback (positive and constructive) to subordinates and act on non-compliant behaviourTrain, audit, and implement standard operating proceduresEnsure safe operation as measured by accidents and incidents and employee injuriesAchieve weekly and monthly safety observation expectations and objectives about the safety management plan Problem Solving and Decision Making Maintain teamwork and order among staff, contractors, and internal clients by acting with a sense of urgency to respond to issues as they may ariseUse operational data in CN systems to identify opportunities to improve asset utilization and service reliabilityLead crew utilization, track deadheads, recrews and labour cost and act to improve the operations and cost control Planning and Organizing Workload Prepare daily meet plansMonitor the oversight of track maintenance, track repairs, and upgrades while overseeing the operation of train movementSet recover plans for service exceptions in conjunction with fieldLead train line ups and train meets and to predict estimated time of arrival and train crew needsAlign train crews and scheduleDetermine best opportunity to move trains against multiple demandsGive recommendations to cost control and asset utilization when planning workflow and implementing decisionsManage crew allocation by territory requirements as per CBA General Leadership of Union Workforce Communicate company goals and policies to create clear understanding of direction and expectationsConduct investigations per collective agreement and issue discipline in collaboration with the leadership teamDevelop and sustain the right employee behaviours with feedback, recognition, reinforcement and coaching Performance Management, Training and Onboarding Evaluate employee performance and review performance expectations, actual performance, and overall performance ratingsConduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficientlyIdentify and coach performance deficiencies, and act to build required behaviourShare best practices, information and operational concerns to create transparency and clear understanding of CN's direction and expectations Working Conditions The role has irregular hours (including nights, weekends, holidays). The incumbent has an overall commitment to safety, while working in conjunction with collective agreement. Experience Industrial Work Industrial work experience that demonstrates progression of responsibility and complexity in a safety-compliant environment*Minimum 4 years of supervisory experience of unionized employees*2 years of experience as a Rail Traffic Control Dispatcher*Candidates with an equivalent combination of education, training, and experience will be consideredAny requirement marked with (*) will be considered an asset (not mandatory) Education/Certification/Designation High School DiplomaBachelor's Degree in Business or Logistics*Candidates with equivalent practical experience, education, or training will be consideredAny requirement marked with (*) will be considered an asset (not mandatory) Competencies We Care About Each OtherWe Strive for ExcellenceWe Succeed TogetherWe Lead ResponsiblyVision and strategic thinkingImpactful and inclusive leadershipPerformance and value deliveryEmpowerment and talent developmentStrategic communication and influenceManagerial courage and decisivenessCustomer serviceHighPlanningCoordinationPrioritization Technical Skills/Knowledge Knowledge of operating rules, procedures and policiesGeneral Microsoft and computer skills; especially with Excel, Word, SRS, SAP, PAP, Applications such as RTBI and DataCity