Dispatch Supervisor

Dispatch Supervisor overseeing dispatch operations, ensuring efficient and timely coordination of resources, and managing a team of dispatchers. Coordinates schedules, assigns tasks, and monitors performance to meet service level agreements while providing leadership and support to the dispatch team.

Responsibilities

• Supervises and coordinates Dispatchers responsible for accurate order taking, timely delivery, and excellent customer service.
• Participates in the recruitment process, including screening and hiring employees.
• Schedules dispatch staff and trucking to support daily, weekly, and monthly sales forecasts to meet customer needs.
• Provides training, coaching, and disciplinary counseling to employees.
• Identifies training needs to address dispatch and customer service issues.
• Supervises, attracts, retains, and motivates staff.
• Resolves conflicts involving dispatchers, customers, and the sales department.
• Acts as a liaison between customers, haulers, sales, and dispatch to coordinate job site activities.
• Works closely with sales and dispatch to enhance customer service and maximize job site trucking efficiency, including standby mitigation.
• Attends pre-job meetings with Sales, Technical Services, and customers to discuss project needs and potential issues.
• Performs job site service/project management during shipments.
• Approves time cards, authorizes and maintains dispatcher schedules, and tracks vacation usage.
• Oversees scheduling of the company fleet and external haulers.
• Manages daily interactions with independent haulers.
• Reviews daily order entry for completeness and accuracy.
• Schedules and assigns employee work based on production needs (manpower planning).
• Works closely with inside and outside sales personnel on value drivers and customer satisfaction issues.
• Administers and enforces Company and Area policies and procedures.
• Collaborates with the SHE department to promote a safe work environment that meets State and Federal regulations.
• Attends meetings with other departments, including Sales, Quality Control, Operations, and Fleet Maintenance.
• Assists accounts receivable in investigating disputed invoices, standby time, missing tickets, and missing ticket times.
• Communicates driver performance, attendance, and customer service issues to management.
• Reviews, approves, and maintains daily reports.
• Performs other duties as assigned.

Requirements

• BS/BA in business administration, logistics, construction management, or related degree is desirable, or an equivalent combination of training and work experience.
• Minimum of three (3) years of work experience in construction materials or a related industry.
• Previous supervisory, customer service, and logistics experience is required.
• Good understanding of aggregate and asphalt business functions, including key drivers for sales, logistics, and customer satisfaction.
• Experience managing independent contractors.
• Knowledge of environmental and safety regulations in trucking and terminal operations.
• Knowledge of the construction industry, including materials and project management.
• Ability to develop creative solutions for customer service, logistics, and job site issues.
• Excellent interpersonal skills with the ability to interact effectively at all organizational levels.
• Business planning skills and ability to multitask in a fast-paced environment.
• Ability to work under general direction and meet deadlines.
• Proficiency with personal computers and business applications.
• Knowledge of supervisory principles for production employees and plant operations (aggregate, asphalt, ready mix, sales yard).
• Ability to understand, interpret, and apply policies and procedures.
• Knowledge of D.O.T, OSHA, and MSHA rules and regulations.
• Ability to motivate and reward employees, establish performance measurements, and develop resources to meet goals.
• Strong organizational and analytical skills to solve business problems.
• Ability to memorize and recall detailed information.

Work Environment

• Must be able to drive a pick-up truck daily.
• Ability to use computerized equipment and technology.
• Work environment includes both indoor office settings and outdoor quarry/plant locations.
• In the office: occasional sitting at a desk or operator’s station.
• Outdoors: exposure to unprotected heights, moving machinery, dust, fumes, and gases; may require use of hand or power tools.
• Outdoor conditions include temperature/humidity changes and walking on uneven surfaces.
• Must wear required personal protective equipment (PPE).
• Ability to work in a stressful, deadline-oriented environment requiring complex decision-making.
• Must present complex information clearly and concisely.
• Able to work a varying work schedule.

Skills

• Attention to Detail: Ability to thoroughly and accurately complete tasks with precision.
• Analytical Thinking: Ability to break down complex problems, identify patterns, and draw evidence-based conclusions.
• Communication: Clear and effective verbal and written communication, with active listening and audience adaptation.
• Customer Service: Ability to understand, anticipate, and meet customer needs while building long-term relationships.
• Negotiation Skills: Ability to communicate persuasively and reach mutually beneficial agreements.
• Planning and Scheduling: Effective planning of procedures, scheduling work, and maintaining necessary inventory.