Dispatcher Supervisor

Key Responsibilities

• Develop and implement comprehensive snow removal plans for all weather events
• Oversee daily snow operations and adjust staffing levels based on weather conditions and operational demands
• Select, allocate, and manage appropriate tools and equipment (e.g., shovels, plows, machinery)
• Conduct routine site inspections and provide real-time updates to clients on terminal conditions
• Ensure all operations maintain a clean, safe environment and prevent damage to property
• Manage inventory of snow removal equipment, tools, and supplies
• Enforce all safety policies, procedures, and regulatory requirements
• Operations & Performance Management:
• Lead onboarding, training, and development of new and existing team members
• Implement and manage operational systems and technology tools
• Develop and present performance reports, including KPIs and improvement strategies
• Maintain detailed logs of operations, inspections, weather activity, and service records
• Track productivity, efficiency, and accountability through performance systems
• Achieve accurate inventory control and database management

Qualifications

• Proven experience in operations management (snow removal, facilities, aviation, or similar environment preferred)
• Strong leadership and team management skills
• Ability to make fast, effective decisions in high-pressure, weather-dependent situations
• Excellent communication and client-facing abilities
• Experience with reporting systems, data tracking, and operational tools
• Knowledge of safety standards and regulatory compliance

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.