Dispatch Supervisor

About the role

The Dispatch Supervisor will receive SSR work orders via telephone, enters information into computer system or manual orders. May give general information over the phone to clients/customers. Employee is also responsible for the direct oversight of an assigned work team/area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met. Must also assign worker orders to wheelchair agents.

Responsibilities

• Data entry of work orders; (If integration is not applicable) Ensure that every order called is entered into the computer system
• Ensure all calls are recorded on the daily log
• Answer phone calls from Special Services Department
• Assign wheelchair agents tablets, radios, and wheelchairs. (Station Specific)
• Assign wheelchair agent work orders.
• Maintain daily shift report for managers
• Achieve operational performance and functional service activities.
• Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
• Ensure that shift