Supervisor Cardiac Monitor Unit Mission Health

About the role

We are seeking a Supervisor for our Telemetry Unit at Mission Health. This position ensures high-quality, efficient care for all patients.

Responsibilities

• Provide system oversight and daily coordination of CMU processes including telemetry monitoring and Cemer Patient Observer (CPO).
• Serve as a liaison for all system affiliates to facilitate quality assurance, training, and education.
• Oversee daily operations by ensuring adequate staffing, providing clinical support, and maintaining accreditation readiness.
• Supervise Monitor Technician II's to ensure timely customer service and exercise supervisor responsibilities through independent problem solving and collaboration with departmental leaders.
• Other duties as assigned by departmental leaders.

Qualifications

• Essential Accountabilities:
• Manage and coordinate daily operations and staffing to assure timely patient care.
• Evaluation of personnel in current monitoring practices to ensure standardized compliance.
• Train and oversee personnel in use of telemetry and CPO programs, HIPAA requirements, policies and procedures.
• Assure adequate staffing levels to meet patient care needs.
• Assist in the implementation, monitoring and enforcement of policies, procedures and processes.
• Annual performance review of assigned staff.
• Completing weekly check-ins, quarterly performance pulses, engagement pulses, and talent conversations.
• Provide on-going training and policy review.
• Participate in interviewing and hiring process and make recommendations on hiring decisions.
• Participate in proactive problem solving in regards to current practice, multidisciplinary interaction, and patient service issues.
• Oversee Quality assurance and accreditation readiness.
• Work with multidisciplinary team to evaluate effectiveness of current and future telemetry and CPO processes.
• Maintain monitoring and CPO response times, call logs, and patient outcomes.
• Participate with system affiliates as a liaison for Telemetry and CPO related processes.
• New equipment conversion or system go-lives.
• Standardized education and training.
• Equipment evaluation and testing.
• Assistance with quality assurance measures.

Benefits

The North Carolina Division Office of Mission Health offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.