Patient Care Coordinator

About the role

Patient Care Coordinator

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Follows payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Schedules patients for future appointments
• Answers telephone, takes messages for the practice
• Confirms new patient appointments for the next day
• Verify eligibility and authorization and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Ability to obtain authorizations for medications
• Post payments received in practice management system and provide system-generated receipts
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Maintain daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow up appointments for chronic conditions or preventive care
• Respond timely to administrative tasks in the EHR
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Closes payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control procedures
• Aid coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or healthcare experience
• Ability to travel 10% to 24 Street and 37Street if needed for coverage

Preferred Qualifications

• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)