Patient Care Coordinator
LUX Infusion · Buffalo, NY · 1 mo ago
Healthcare$18–$27/hrFull-time
Role Details
Location:
It is anticipated that an incumbent in this role will work on-site at our Buffalo, NY location.
Responsibilities
- Serve as a primary point of contact for patients, supporting retention through ongoing communication, problem-solving, and service follow-through
- Career Coordination
- Coordinate medication orders and chronic disease therapies for home administration
- Act as a liaison between patients, Regional Care Coordinators (RCCs), Region Managers (RMs), physicians’ offices, and internal teams such as Intake, Pharmacy, and Reimbursement
- Proactively monitor patient service activities that impact quality, safety, and satisfaction
- Maintain accurate, timely patient records and documentation within internal systems
- Receive, input, and manage patient referrals as assigned
- Generate and process new and refill medication orders in a timely manner
- Maintain regular and ongoing patient contact to ensure continuity of care and strong relationships
- Collect updated patient information required for care coordination and reimbursement (e.g., insurance changes, allergies, clinical updates)
- Track medication deliveries, confirm receipt with patients, and document delivery details as required
- Partner with internal teams to resolve delivery delays, recalls, or service disruptions
- Aid in reimbursement resource searches when needed
- Support sales and outreach initiatives, including physician visits, consumer group events, and specialty calls when requested
- Compliance and Conduct
- Uphold HIPAA compliance, company policies, and professional conduct standards in all interactions
- Continuously look for ways to improve service quality and internal workflows
- Deep care about patient experience, retention, and long-term relationships
- At least two years of experience in a high-volume call center or customer support environment
- Strong customer service skills and the ability to manage multiple priorities effectively
- Clear verbal and written communication skills
- High proficiency with computer systems and Microsoft Office tools
- Strong organizational skills and attention to detail
- Comfort working collaboratively across departments and teams
- A self-motivated, dependable approach with a team-oriented mindset
- College degree
- Bilingual capabilities
- Experience supporting patients with chronic conditions (including hemophilia, immune deficiency, or IG therapies)
- Familiarity with infusion therapies and home administration models
- Participate annually in required legal and ethical compliance training
- Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
- Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
- Refrain from any behavior that could be considered unethical or unlawful
- Support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm
- Place patients first, work collaboratively with a “stacked-hands” mindset, and maintain a consistent focus on quality, accountability, and continuous improvement
- This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate
- Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others
- LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Qualifications
Preferred
Pay Range/Rate
$18 - $27 USD
Physical Demands
The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.
If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.