Patient Care Coordinator

Responsibilities

• Receive and process referrals from hospitals, physicians, facilities, and community partners.
• Verify patient demographics, insurance coverage, authorizations, physician orders, and required documentation.
• Collapse Start of Care visits within required time frames.
• Communicate with patients and families regarding services, scheduling, and expectations.
• Collaborate with nurses, therapists, scheduling, billing, physicians, and referral sources to ensure seamless care coordination.
• Maintain accurate documentation within the electronic medical record (EMR).
• Monitor referral progress and proactively resolve barriers to timely admission.
• Assist with scheduling adjustments and coordination across clinical disciplines.
• Maintain compliance with HIPAA, Medicare, Medicaid, and agency policies.
• Provide exceptional customer service while creating a welcoming experience for every patient and referral source.

Qualifications

• A high school diploma or equivalent is preferred.
• One to two years of healthcare intake, scheduling, care coordination, or administrative experience is preferred.
• Strong organizational and multitasking skills are required.
• Excellent communication and customer service abilities are essential.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, and PowerPoint) is necessary.
• Comfortable learning electronic medical record (EMR) systems is important.
• The ability to prioritize competing responsibilities while maintaining attention to detail is crucial.
• A passion for helping others and supporting exceptional patient care is desired.

What We Offer

• Competitive compensation
• Flexible scheduling
• Comprehensive Health Insurance
• Dental & Vision Insurance
• Free Access to Telehealth Services for All Employees
• 401(k) with Employer Match
• Supportive clinical leadership
• Opportunities for professional growth and advancement
• A collaborative, team-oriented culture
• Meaningful one-on-one patient care
• The opportunity to grow personally, professionally, and financially