Supervisor Business Office
About the role
The Supervisor of Denials Recovery oversees a team of approximately 30 Denials Recovery Representatives, ensuring productivity, quality, and performance standards are consistently met. This role is responsible for managing accounts receivable performance, maintaining targeted AR days, and driving the timely resolution of denied claims. The Supervisor collaborates closely with Payer information Specialists, Coding, Epic IT, and other operational partners to ensure payer and system related escalations are addressed promptly and effectively.
Responsibilities
- Identifying denial trends
- Implementing corrective actions to improve reimbursement outcomes
- Monitoring team performance metrics
- Escalating system or process issues that impact workflow efficiency or revenue recovery
- Promoting operational excellence through staff development, process improvement, and proactive problem‑solving to optimize denial management results
Requirements
Minimum Required: High School or equivalent, with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience.
Preferred: Bachelor’s degree; with five (5) years experience in access care, customer service or a related field, and a minimum of two (2) years supervisory experience.
Benefits
- Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week; flexible plan options and coverage tiers
- Discounted childcare through Bright Horizons