Supervisor, Business Office

About the role

Join St. Joseph Regional Medical Center in Lewiston, Idaho—where nationally recognized quality meets small-town heart. We’re proud to be recognized for excellence and patient safety, including an “A” Hospital Safety Grade from The Leapfrog Group, inclusion in Becker’s list of “Great Community Hospitals,” and U.S. News & World Report accolades for maternity care. Here, you’ll find a teamwork-first culture, leaders who support you, and coworkers who genuinely have your back. New grads are welcome—we’re committed to training, mentoring, and helping you build confidence as you grow.

Responsibilities

• Supervise business office to ensure effective and efficient collections.
• Oversee the day-to-day operations for collections, ensuring all team members hit established productivity and quality goals.
• Work with other departments and leadership to identify root cause issues delaying insurance payments and resolve those issues to increase cash flow.
• Ensure collections on all patient accounts.
• Ensure that all EOBs (Explanation of Benefits) are worked in a timely manner.
• Formulate and implement solutions to improve collections processes.
• Monitor the aging of accounts receivable by payor to ensure prompt payment.
• Work effectively with all payors to resolve problems.
• Prepare and analyze daily, weekly, monthly, yearly, and interim reports as requested.
• Assist in problem resolution related to collections.
• Assist leadership with hiring, training, supervising, monitoring, evaluating, and disciplining all collections staff.
• Maintain copies of all contracts and insurance requirements.
• Prepare and maintain a business office collections procedure manual.
• Develop and implement collection policies and procedures to ensure correct and timely payment.
• Approve refunds and adjustments to patient accounts according to policies and procedures.
• Establish and maintain excellent working relationships with all other departments.
• Communicate and listen effectively with internal and external customers; understand instructions and share knowledge.
• Cooperate and interact with supervisors, peers, other departments, and all customer groups, demonstrating a commitment to service.

Requirements

• Ability to communicate effectively.
• Knowledge of electronic billing and collections, and Microsoft Office applications.

Qualifications

• Associate’s degree in business or comparable experience preferred.
• Five years (2-5) of healthcare experience.
• Supervisory experience preferred.