Business Office Supervisor

Qualifications

• High school diploma required; associate’s degree preferred.
• 2–5 years of experience in healthcare business office, or patient access services, preferably in a surgical facility.
• Proficiency in MS Office and multiple billing/accounting systems.
• Strong critical thinking and communication skills.
• Ability to utilize multiple patients accounting and billing applications including, claims clearing house systems, payer systems, etc.
• Ability to review, understand and apply contract language.
• Ability to interface with staff, physicians, physician office staff, insurance companies, third party billing companies, and members of leadership.
• Critical thinking skills
• Detail oriented and highly analytical.

Key Responsibilities

• Supervise and/or oversee functions such as patient registration, insurance verification, medical records, accounts receivable, collections, and daily cash management.
• Cook up daily business office functions in conjunction with the Administrator.
• Address patient billing concerns.
• Facilitate medical records workflows, scanning charts, documentation, and response to patient requests.
• Oversee third-party billing functions and relationship.
• Completes the Weekly Operations Report within the defined timeline.
• Maintains inventory of forms and office supplies.
• Conduct staff meetings, training, and cross-training to maintain operational consistency.
• Manage business office policies and procedures and participate in quality improvement initiatives (e.g., QAPI committee).
• Notify the Administrator of any critical issues and perform additional duties as assigned.

PHYSICAL DEMANDS

• While performing the duties of this job the employee is frequently required to sit, converse, and listen;
• Use hands to touch, handle, or feel objects, tools or controls;
• To reach with hands and arms.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.

The employee must be able to stand and/or walk at least five hours per