Business Office Supervisor

Main Responsibilities

• Oversee staff and patient scheduling
• Works with clinical supervisor and front office lead to ensure appropriate staffing ratios based on patient volume
• Reviews PTO requests, monitors overtime, ensures all employees take breaks/lunches
• Able to interview, hire, coach and terminate staff as appropriate
• Initial point of contact for patient complaints
• Posses knowledge of current labor laws / HR regulations
• Conduct employee reviews
• Able to resolve conflict in a calm and understanding manner
• Able to enforce Policies and Procedures and update as needed
• Maintains injectable and product inventory
• Works closely with other departments to ensure proper reconciliation of encounters, packing slips, invoices and receipts
• Ensures daily patient payments are reconciled and balanced to cash receipt logs, maintains office petty cash system, receipts and petty cash journal of expenses
• Oversees the repair and maintenance of all office equipment and facilities
• Proficient in medical billing, insurance payments and all aspects of revenue cycle management
• Proficient in Quickbooks, Microsoft Excel and Word
• Accounting/Financials using QuickBooks – manage practice finances, pay invoices/bills in timely manner, record, reconcile, deliver month end reports to Accountant monthly
• Review and process biweekly payroll
• Regulatory Compliance, training on HIPAA, Employee Manual and all compliance plans along with staying current and updating plans as necessary
• Marketing through print advertising, community outreach and online media
• Oversee IT and Phone systems- PM, EHR and Legacy systems
• Comfortable making decisions and acting on them
• Strong organization and leadership skills

Requirements

• Bachelor's Degree and/or Certification in Medical Billing
• Two to five years recent experience in related setting
• Expertise with HIPAA, CMS Compliance Plans, & MIPS, QuickBooks, Microsoft Office (especially Excel), medical terminology and coding, medical billing and experience with electronic medical record systems

Qualifications

• Bachelors in Business or Healthcare Management preferred
• Management Experience: 2 years

Skills

• Comfortable making decisions and acting on them
• Strong organization and leadership skills

Benefits

• 401(k)
• Dental Insurance
• Employee Discount
• Health Insurance
• Life insurance
• Paid Time Off
• Referral program
• Vision insurance

Schedule

Monday through Friday; 8 am - 5 pm

Education

Bachelor's Degree and/or Certification in Medical Billing

Experience

Management Experience: 2 years

Primary Work Location

South Austin (Westgate), but frequent travel required